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Glossary

The words on an insurance policy, in plain language.

A
Actual cash value (ACV)
What your vehicle was worth just before a loss, considering age, mileage and condition. Often used to value a car after a total loss.
Adjuster
The person who investigates a claim and helps determine what the insurer will pay.
C
Claim
A formal request to your insurer to pay for a covered loss.
Collision
Coverage for damage to your own vehicle from a crash, regardless of fault.
Comprehensive
Coverage for many non-crash events to your own vehicle, such as theft, hail, fire and hitting an animal.
D
Declarations page
The summary page of a policy: who and what is covered, for how long, and the limits and deductibles.
Deductible
The amount you pay toward a covered loss before the insurer pays.
E
Endorsement
A written change or add-on to the standard policy.
Exclusion
A situation or type of loss the policy says it will not cover.
L
Lapse
A gap in coverage, for example if a payment is missed and the policy is cancelled.
Liability
Coverage for harm you legally cause to other people and their property.
Limit
The most an insurer will pay for a covered loss.
N
Named insured
The person or people listed on the policy as the main policyholders.
P
Premium
The amount charged for the policy for a period of time.
S
Surcharge
An extra charge added to a premium, often tied to a recent accident or violation.
U
Underinsured motorist
Coverage that can help when another driver is at fault but has too little insurance.

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